Privacy Policy for Selera Harmoni Catering & Events

Selera Harmoni Catering & Events ("we", "us", or "our") operates this service. We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our site or services, such as when you request a quote, place an order, inquire about services, or contact us. The personal information we collect may include:

• Contact details, such as your name, email address, phone number, and physical address.
• Information related to your catering needs or event, such as event date, location, number of guests, dietary requirements, menu preferences, and other event specifics.
• Payment information (please note that payment processing is typically handled by secure third-party payment gateways, and we do not store sensitive payment card details on our servers).
• Any other information you choose to provide to us.

We may also collect non-personal information automatically when you access our site. This may include:

• Information about your device, such as IP address, browser type, operating system, and screen resolution.
• Usage data, such as the pages you visit on our site, the time spent on those pages, the links you click, and referring URLs.
• Data collected through cookies and similar technologies (explained further below).

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our services.
• To process your requests, orders, and inquiries.
• To communicate with you about your requests, orders, services, and updates.
• To customize and personalize your experience on our site.
• To improve our site, services, and customer service.
• To send you marketing communications about our services and promotions, where you have provided consent or where permitted by applicable law (you can opt-out at any time).
• To detect and prevent fraud, security breaches, and other harmful activity.
• To comply with legal obligations.

Legal Basis for Processing

We process your personal data based on several legal grounds, including:

• Your consent (e.g., for sending marketing communications).
• The necessity of processing for the performance of a contract with you (e.g., providing catering services you ordered).
• Compliance with legal obligations.
• Our legitimate interests, provided these do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud).

Sharing and Disclosure of Your Information

We may share your information with third parties in certain circumstances:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for which it was collected.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• The right to access your personal data.
• The right to request correction or rectification of your personal data if it is inaccurate or incomplete.
• The right to request erasure or deletion of your personal data.
• The right to object to the processing of your personal data.
• The right to request restriction of processing your personal data.
• The right to data portability (receiving your data in a structured, commonly used, and machine-readable format).
• The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

Data Security

We implement reasonable technical and organizational measures designed to protect the security of any personal information we process. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission or storage can be guaranteed against any interception or other type of misuse.

Third-Party Links

Our site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including personal data, to Malaysia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Selera Harmoni Catering & Events
15, Unit 1A, Jalan PJU 5/12,
Dataran Sunway,
Petaling Jaya, Selangor, 47810
Malaysia

Email: info@seleraharmoni.com.my